Information for new and current patients.

Initial Consultation

How do I make an initial appointment?

An appointment can be made by calling the practice Mon-Fri 9am-4pm on (02) 8382 6746 or by making a request through this website.

Appointments cannot be made by your General Practitioner (GP) or medical specialist.

As this is a specialist medical service all patients require a referral from their GP or from another medical specialist in order to be eligible for a Medicare reimbursement. GP referrals must be renewed every 12 months, whilst a referral from another medical specialist is only valid for 3 months. Whilst staff endeavour to remind you when your referral is about to expire, it is up to the patient to organise a valid referral.

Patients can attend without a referral but in such cases will be ineligible for the Medicare reimbursement.

New patients attending consultation for ADD/ADHD will not be prescribed medication at the initial visit.

Cancellation Fees

Is there a cancellation or failure to attend fee?

If you cancel with more than two business days’ notice, no cancellation fee applies.

If you cancel with one business day’s notice, a 50% cancellation fee applies.

If you call to cancel on the day, or fail to attend, the full fee will be charged to the credit card you have nominated.

These fees are not reimbursed by Medicare and, in the interest of fairness, apply to all patients and cannot be altered by the practice manager or reception staff.

Please note that cancellation messages left on weekends or outside our business hours will be treated as made on the next business day.

Our business hours are Mon-Fri 9am-4pm excl public holidays.

Cancellations will not be accepted via SMS or email.

Responsibilities of the Patient

  1. Patients have a responsibility to provide a valid referral. A referral provided by a General Practitioner is valid for 12 months whilst a referral provided by another Specialist is only valid for 3 months. A Medicare rebate cannot be provided without a valid referral. Reception staff cannot organise a referral for you.
  2. Patients have a responsibility to be truthful and to express any concerns clearly to the doctor.
  3. Patients have a responsibility to provide a complete medical history, including information about past illnesses, medications, hospitalisations, family history of illness, participate in a risk assessment and other matters relating to their current health.
  4. Patients have a responsibility to request that the doctor clarify any information provided to them with regards to their diagnosis and management plan when they do not fully understand anything that has been discussed.
  5. Patients have a responsibility to cooperate with the treatment plan and to let the doctor know if they would like to reconsider the treatment plan.
  6. Patients have a responsibility to attend their agreed-upon appointments. Failure to attend appointments will incur a cancellation fee as per the policy.
  7. Patients have a responsibility to meet their financial obligations with regard to medical care on the day of their appointment, including fees incurred as per the cancellation policy. Fees cannot be altered or waived by reception staff.
  8. Patients have a responsibility to conduct themselves in a respectful manner in communications and interactions with reception staff; either in person, on the telephone, via emails, via messages left on the answering machine or via text message. This means the use of inappropriate, threatening (including the use of legal threats) or abusive language and behaviour towards the doctor or reception staff will not be accepted.