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Frequently asked questions
 


Services Not Provided

Dr Miller does not treat the following conditions:

  1. Borderline Personality Disorder
  2. Anorexia Nervosa
  3. Bulimia Nervosa
  4. Autism Spectrum Disorder (formerly classified as Autistic Disorder, Asperger's Disorder, Pervasive Developmental Disorder, Not Otherwise Specified)
  5. Dr Miller does not provide counseling in the immediate aftermath of sexual assault.
  6. She does not provide counseling services for NSW Victims Services.
  7. Dr Miller does not provide legal reports to patients to challenge Australian Government benefits, payments, pensions, housing or any other support services.
  8. Further, she does not provide medico-legal reports unless you are referred by a third party solicitor for the purpose of an independent report and not treatment. If you are your own legal representative no report will be provided.

Responsibilities of the Patient

  1. Patients have a responsibility to provide a valid referral. A referral provided by a General Practitioner is valid for 12 months whilst a referral provided by another Specialist is only valid for 3 months. A Medicare rebate cannot be provided without a valid referral. Reception staff cannot organise a referral for you.
  2. Patients have a responsibility to be truthful and to express any concerns clearly to the doctor.
  3. Patients have a responsibility to provide a complete medical history, including information about past illnesses, medications, hospitalisations, family history of illness, participate in a risk assessment and other matters relating to their current health.
  4. Patients have a responsibility to request that the doctor clarify any information provided to them with regards to their diagnosis and management plan when they do not fully understand anything that has been discussed.
  5. Patients have a responsibility to cooperate with the treatment plan and to let the doctor know if they would like to reconsider the treatment plan.
  6. Patients have a responsibility to attend their agreed-upon appointments. Failure to attend appointments will incur a cancellation fee as per the policy.
  7. Patients have a responsibility to meet their financial obligations with regard to medical care on the day of their appointment, including fees incurred as per the cancellation policy. Fees cannot be altered or waived by reception staff.
  8. Patients have a responsibility to conduct themselves in a respectful manner in communications and interactions with reception staff; either in person, on the telephone, via emails, via messages left on the answering machine or via text message. This means the use of inappropriate, threatening (including the use of legal threats) or abusive language and behaviour towards the doctor or reception staff will not be accepted.